1. Introduction
-
State that you stand behind the quality of your work.
-
Clarify that because services are custom-made, refunds are limited.
2. When Refunds Are Eligible
You need to be very specific here. Examples:
-
If no work has started yet, and the client cancels within X days (like 24-48 hours after payment).
-
If YOU (the business) cancel or fail to deliver at all.
-
If major mistakes happen on your side (very rare, but be fair).
Otherwise, no refunds once services have started.
3. Non-Refundable Situations
Clearly list the cases where you do not offer refunds:
-
Graphic Design: Once initial concepts/mockups are shared, no refund.
-
Interior-Exterior Design: Once site visits, planning, or material orders are made, no refund.
-
Change of Mind: Client simply “not liking” a design isn’t a refund reason.
-
Project Delays: Caused by client’s late approvals, not your fault.
4. Partial Refunds (Optional)
You can offer partial refunds (like 50%) if you want to be a little flexible, but ONLY if minimal work was done.
Be careful — clients will exploit this if you’re too soft.
5. Deposit / Advance Payment Policy
-
State that all advance payments or deposits are NON-REFUNDABLE.
-
Deposits cover initial costs (planning, consultation, commitment loss).
6. Process for Requesting a Refund
-
Refund requests must be made in writing (email, letter).
-
Must include project name, date, and reason.
-
You will review and respond within X business days (say 5–7 days).
7. Refund Method
-
Refunds (if approved) will be issued back to the original payment method.
-
No cash refunds unless cash was paid.
8. Changes to Refund Policy
-
You reserve the right to update the refund policy at any time.
-
Updates apply to future clients only.
Important Tips:
-
Make the client sign off on the Refund Policy before starting any project (include it in your contracts).
-
For bigger interior-exterior projects, break payments into stages (25% upfront, 25% after design approval, etc.). No full payment upfront — and no full refund later!